Optivox

April 19, 2024

MedCare Solutions

Healthcare & Medical Services

Missed Appointments, Overworked Staff

MedCare Solutions, a growing healthcare provider, faced a major challenge in patient engagement. Their team struggled to keep up with appointment confirmations, follow-ups, and patient reminders

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30% no-show rates for scheduled appointments

Overwhelmed staff handling repetitive scheduling calls

Lost revenue from missed consultations and follow-up treatments

Strict patient data compliance regulations (HIPAA, GDPR) requiring careful communication

AI Outbound Agent

Automated appointment confirmations & reminders via AI-driven calls

Patient follow-ups for post-treatment check-ins without overloading staff

Full compliance with healthcare regulations ensuring secure patient communication

24/7 availability to engage with patients anytime, reducing scheduling conflicts

AI-Driven Patient Engagement

OptiVox’s AI Outbound Agent was deployed to automate patient outreach

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Lower No-Shows, Higher Efficiency

With OptiVox’s AI, MedCare Solutions saw immediate improvements

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No-show rates dropped from 30% to just 10% in three months

Call handling efficiency increased by 60%, freeing up human staff for critical tasks

Patient satisfaction scores rose, thanks to seamless, proactive engagement

Annual revenue boosted by ensuring more completed consultations

A Stress-Free Solution for Healthcare Staff

"Before OptiVox, our team was drowning in manual calls. Now, our AI Outbound Agent takes care of appointment confirmations, and our staff can focus on patient care. It’s like adding a virtual assistant that never sleeps—while keeping everything fully compliant!"

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— Dr. Mark Stevens, Operations Director, MedCare Solutions

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How a Healthcare Provider Scaled Patient Outreach with AI

Missed Appointments, Overworked Staff

AI-Driven Patient Engagement

Lower No-Shows, Higher Efficiency

A Stress-Free Solution for Healthcare Staff

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